Frequently Asked Questions
Have questions? We've got answers! If you don't find what you're looking for, feel free to reach out to us directly.
Orders & Shipping
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days. Expedited options may be available at checkout.
Do you offer free shipping?
We periodically offer free shipping promotions. Sign up for our newsletter to be the first to know about deals and offers!
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has shipped, we're unable to make modifications.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I start a return or exchange?
Simply contact us with your order number and reason for return, and we'll guide you through the process. Exchanges are subject to product availability.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days back to your original payment method.
Products
How do I find the right size?
Each product page includes a size guide to help you find the perfect fit. When in doubt, we recommend sizing up for a more relaxed fit, especially for our hoodies and sweatpants.
Are your activewear products true to size?
Yes, our activewear is designed to fit true to size with a comfortable, functional cut. Check the individual product size guides for specific measurements.
Do you restock sold-out items?
We do restock popular items! Sign up for back-in-stock notifications on the product page or follow us on social media for restock announcements.
Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other payment methods available at checkout. Shop Pay allows you to save your details for faster future checkouts.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment information safe and secure at all times.
Still Have Questions?
We're here to help! Reach out to us and we'll get back to you as soon as possible. We love hearing from our customers!